Customer Service / FAQs
We want to hear from you! Our Award-Winning team here at Sound-Effects-Online are dedicated to providing the best possible customer experience and technical support.
If you need help or have questions, we recommend you take a look at our comprehensive FAQ below for the most basic answers.
If you can’t find the answers you are looking for in the FAQ, or if your question is a little more complicated, then please email your question to:
customerservice@Sound-effects-online.com
OR
You can also submit your questions/feedback at our online Contact Us page. A member of our Customer Service Team will get back to you as soon as possible.
If you need to talk to a member of our Customer Service Team via Telephone regarding our products, an order, or any other issue, please email customerservice@Sound-effects-online.com or Visit our Contact Us Page.
You will be called shortly after we receive your request. Please remember to include your phone number, the reason for your inquiry, and the best time of the day to reach you.
Customer Service hours are 9AM-5PM Pacific Standard Time. Our Customer Service number is 1 (888) 991 9974
FAQs
DEFINITIONS & GENERAL QUESTIONS
Use of Products
Orders, Products, Shipping & Support
Website/Technical
DEFINITIONS & GENERAL QUESTIONS
Who is Sound-Effects-Online?
Sound-Effects-Online(SEO) is the Number One worldwide distributor of sound effects for the post production, professional broadcast, and motion picture industries. SEO is the “Professionals’ Choice” for the One-Stop-Shopping of Sound Library products, Production Elements, and Royalty-Free Music!
At SEO we pride ourselves on having:
Sound Effects and Royalty Free Music from our publishers are also used in a number of products such as multimedia, game and Web design. Sound-Effects-Online distributes for publishers such as Sound Ideas and the BBC. SEO features studio sound effect libraries such as 20th Century Fox, Lucasfilm, Universal Studios, Turner Entertainment, Disney Ideas, Hanna-Barbera, and Warner Bros. For more information about SEO, please see the ABOUT Sound-Effects-Online page.
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What are Sound Effects?
Sound Effects are thousands of different single isolated sounds, special effects and background ambiences. These include everyday sounds like doorbells, car horns and telephone rings, specialty sounds like comedy, fantasy and science fiction FX and musical accents, and longer background ambience tracks to make the listener really feel like they are in places like a courtroom, a church, a train station, a thunderstorm or a jungle. Most of our sound effects are published in pristine Red Book CD Audio format, and the remainder of our high quality material is available as CD ROM-based wav and/or MP3 files - available for ready multimedia use.
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What is your "Double-the-Difference" price guarantee?
Our Team at Sound Effects Online constantly searches the internet to determine competitive price ranges to make sure we bring our customers the absolute lowest possible price.(The includes all costs:shipping, etc.) The Double-the -Difference Price Guarantee is:
If you have already purchased from us and see a lower price for the same exact product within 30 days of your purcha se, we will refund you, double the difference in price.For example: if you purchased a Sound Effects Online product from us for $1000. Then a week later you saw the same exact product selling for $950, somewhere else. The total price difference is $50. Sound Effects Online would send you a check for $100.
If you find a better price after purchase from us, please send your Sound Effects Online receipt, the source of the lower price, the advertised price and actual advertisement to customerservice@Sound-Effects-Online.com
The total price should include all shipping and handling costs and any other applicable fees, taxes or tariffs. You will receive a refund for the difference in price within 30 days of receipt and approval of your submission.
Also before any purchase from us has been made: If you can find any product on our website for a lower price somewhere else, we will match the value of the competitive deal providing you can give us sufficient proof of the lower price as per the guidelines stated above. Contact us at customerservice@Sound-Effects-Online.com
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What is Royalty-free-Music?
Royalty Free Music - also called buyout music - is a specific kind of stock or production music, produced for unlimited use in an unspecified number of applications and productions. The Royalty Free Music user pays an upfront price to purchase unlimited lifetime synchronization rights and the CDs, but he does not purchase the music itself. There are no additional license fees owed to the composers or publishers when Royalty Free Music is used, and there is no annual license fee or additional fees or clearances required for use of the music. This means that Royalty Free Music tracks must be synchronized within a multimedia presentation, film, Web site, game, audio-visual production or broadcast.
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What are Production Elements?
Production Elements - also called Imaging Elements - are audio clips used to sweeten a recorded production, usually for radio broadcast intros, promos, transitions and attention grabbers.
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What is Production Music?
Production Music is music that has been written especially for use in audio and audio visual productions, like radio and television broadcasts, commercials and jingles, motion picture and video scores and soundtracks, corporate & training presentations, Web sites, computer games, software applications and multimedia.
It is generally placed in the background, behind the dialog or voiceover - it can set the mood, provide a suitable backdrop for a message, promote the product, activity or event being featured, identify the location of the scene or highlight the plot’s action.
Production Music is designed and licensed for synchronization applications in productions - it can either be stock music produced for ready use, or it can be commissioned from a composer as specialty compositions for a particular production.
A Production Music CD typically contains 8 to 15 compositions, each one offered in several different versions or lengths: a full length version, an underscore or rhythm track version (for more subtle use under voiceovers), and a number of different broadcast lengths (60 seconds, 30 seconds and 5 to 15 second stingers). The broadcast lengths are produced to eliminate the need for the user to create his own edits for specific kinds of production applications (like commercial spots).
Production Music can also be offered as a royalty free or buyout music product.
If the Production Music is used in a broadcast or public performance production, its composers and publishers are also entitled to receive performing royalties from performing rights societies like ASCAP, BMI, SOCAN, PRS and APRA.
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What are Musical Elements?
Musical Elements are production elements that include a short musical melody, a brief musical chord sequence (also known as a "riff" or a "lick"), or the sound of a recognizable musical instrument being played without accompaniment.
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What is Metadata?
Metadata is "information about information" and it is one of the really useful features of digital audio files. When audio went from analogue to digital, it became possible to label or encode audio files with more information than could be contained in just the filename. That identifying information is called "metadata".
Metadata can be used to name, describe, catalogue and indicate ownership or copyright for a digital audio file, and its presence makes it much easier to locate a specific audio file within a group - through use of a search engine that accesses the metadata. As different digital audio formats were developed, it was agreed that a standardized and specific location would be set aside within the digital files where this information could be stored.
As a result, almost all digital audio formats, including mp3, broadcast wav and AIFF files, have similar standardized locations that can be populated with metadata. This "information about information" has become one of the great advantages of working with digital audio files - since the catalogue and descriptive information that makes up the metadata is built right into the audio file itself, ready for easy access and use. You no longer need to consult a paper catalogue or product packaging to find out more about a particular file.
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What is Copyright?
A simple definition of Copyright is the "right to copy, publish or perform". It is a way of expressing the legal exclusive right of ownership.
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What is Synchronization?
Synchronization is the term that describes the way in which Sound Effects Online's sound effects can be utilized in productions that you create. A sound can be synchronized with a visual presentation (the sound of a creaky door timed perfectly to be heard when a door opens), or with other audio material such as a voice over - as in the case of a radio commercial. A sound can be synchronized for use in many media: television, radio, film, multimedia and audio-visual presentations, Web sites, computer games and music. All of our products are royalty free and are sold with their synchronization rights. Hanna-Barbera and Turner royalty free products are sold with their synchronization rights as described in the Hanna-Barbera & Turner Sound Effects End User License Agreement. The rights to re-sell, re-publish or otherwise distribute Sound Effects Online's sound effects and music are not obtained with your acquisition of synchronization rights to our products. When you use our sound effects and music, they must be synchronized within a multimedia presentation, film, Web site, game, audio-visual production or broadcast.
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What are Synchronization Rights?
With a synchronization license, you gain permission to reproduce a musical composition within an audio-visual media form (like films, TV programs, commercial announcements, music videos, multimedia or other visual presentations). The music is generally synchronized and/or recorded in timed relation with the visual images, graphic design or voiceover.
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What does Royalty-free mean?
All of our products are sold as royalty free (or buyout) products and our License Agreement and the license agreements of the respective manufacturers govern their use. Royalty Free means that there are no additional fees owed for commercial use of a sound file as it is incorporated into any audio or multimedia production. Once you have purchased a sound, you have the license to use that sound as often as you like, in as many projects as you like and you will never be required to pay another fee of any kind. Sounds cannot be copied, resold or distributed as individual files. They can only be resold and distributed as incorporated into a complete production.
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What does Public Domain mean?
From the time a piece of music is created, it is protected by Copyright. The international laws governing copyright are the Berne Convention and the Universal Copyright Convention. Under the Berne Convention, copyright extends for the life of the composer plus a minimum of 50 years following his or her death.
Most of the world's industrial countries have signed the Berne Convention and comply with it - although all countries have their own copyright laws which may extend the copyright period for an additional number of years. Many countries have extended this copyright term to a period of 70 years following the death of the composer. Once a piece of music has existed beyond the copyright protection of a country, that piece of music is considered to be in the Public Domain in that country. If you are intending to use a piece of music that is in the Public Domain, make sure that you check the Copyright Laws in all countries where the production will be used to make sure that your use conforms to the laws of those countries.
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What are Performing Rights?
The composer and publisher of a piece of music generally reserve the right to receive compensation any time their music is performed in public, hence the term Performing Rights. Around the world, performance rights societies (like ASCAP and BMI in the United States or SOCAN in Canada), collect public performance revenue from radio and TV stations and networks, movie theatres and other sources. This public performance revenue is divided among the composers and publishers based on "reported use", which is usually submitted via a Cue Sheet.
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What is a Sampled Sound?
A sampler device permits the recording (sampling) and replay (playback) of audio in a digital format - so a sampled sound is one that has been digitized and stored in the RAM memory of a sampler. The sampler allows the digitized audio file to be amplified and manipulated in different ways, for example: playback of the sampled sound at a different speed will alter its pitch. Samplers vary in their purpose and capabilities - some of them can be used to record and edit the different notes of almost any instrument - a piano, a flute, drums, or whatever you need to simulate the sound of a full orchestra or band. Use of a MIDI keyboard with a sampler allows you to "play" a full range of notes for the instrument(s) of your choice. Some samplers are also designed to offer sound effects and accents as well as music and percussion sounds, and many samplers have the ability to "loop" an audio file, which means that you can extend the playback time of the note just by holding down the key longer. Features like these make samplers and sampled sound very versatile for the production of customized audio.
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What is Foley?
Foley recording is a specialty technique, designed to produce simulated everyday and extreme sounds for synchronization and audio sound replacement usage in motion pictures. Without the magic of Foley, you would never hear someone's footsteps in a film - these and many other sounds must be dubbed in again on the film's soundtrack in order to be heard by the audience.
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What Sound Effects Publishers do you represent?
- Sound Ideas
- 12 Point
- BBC
- Sound Label
- BMG
- De Wolfe
- Digiffects
- Dimension
- Frank Serafine
- Network Music
- Studio Fontana
- Serafine
- The Turner Production
- Twisted Tiger
- Saul Zaentz
- The Twentieth Century Fox Corporation
- Disney
- Universal Studios
- Turner Entertainment Co.
- Co Production Lucasfilm, Sound Ideas
- Disney i.d.e.a.s.
- Sony Pictures Entertainment
- Sound Storm
- Hollywood Edge
- Point One Sound
- Soundeffects.ch
- Renaissance
- Nightingale Music Productions
- Warner Bros.
- Hanna Barbera
- Pull My Finger Productions
- G & E Music
- Production Elements
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What is meant by CD audio or Redbook Audio Format?
Red Book Audio refers to the technical standards that have been set by the audio industry for the physical production of CDs, such as the overall dimension of the CD, the size of the CD hole and how the audio is burned on to the CD. This CD Audio format is not the same as the format of wav or MP3 files. CD Audio is designed for listening on a CD Player. If you have a multimedia program installed on your computer that will play standard audio CDs, you will be able to use your CD ROM drive to play back and listen to the sound effects or music on the CD.
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What formats are your Sound Library products available in?
Most of the libraries we sell are published in pristine Red Book CD AUDIO format, and many of the libraries and products we carry are available as pre-edited .bwav, .wav, .aiff and MP3 files.
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What type of Media do your products come in?
Sound Effects Online(SEO) offers Sound Effects library products, Production Elements, and Royalty Free music on the following formats: CD, CD-ROM, DVD-ROM, hard drive, and download. If you are looking for products on a particular type of media or particular format we recommend you click on the Shop by by media button. If you have specific needs that you don’t see as available on our website then email customerservice@Sound-Effects-Online.com and a member of our Customer Service Team will work with you to fulfill your requirements.
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What is Holophonic Sound?
Holophonic Sound is an extremely realistic type of sound recording invented by Hugo Zuccarelli. Holophonic Sound uses the same "multiple exposure" premise as that used to create holographic images ("holograms"). Holophonic Sound is produced by recording the interference pattern generated when the original recorded signal is combined with an inaudible digital reference signal. The recorded sound produced is so realistic, some people claim they can smell sulphur when they listen to a holophonic recording of someone striking a match!
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What is Stock Music?
Stock Music is a less expensive alternative to the use of popular or well known music in a production, since it is not necessary to obtain specific permission or pay additional clearance fees for the use of a song that has instant recognition. Such a use can imply an identification of brand or endorsement with the song, and obtaining permission for this can be costly.
Stock Music has been written especially for use in audio and audio visual productions, like radio and television broadcasts, commercials and jingles, motion picture and video scores and soundtracks, corporate & training presentations, Web sites, computer games, software applications and multimedia.
It is generally placed in the background, behind the dialog or voiceover, where it can set the mood, provide a suitable backdrop for a message, promote the product, activity or event being featured, identify the location of the scene or highlight the plot’s action.
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Do you sell Sound Libraries on Hardrive?
Yes, we sell sound libraries on hard drive- please see our Hard Drive product section to see what we are currently offering.
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Do you sell International & European Sound Effects?
Yes - a number of our products contain a good selection of international sound effects:
- Series 3,000 Ambience I Sound Effects Library
- Series 7,000 Ambience II Sound Effects Library
- Series 10,000 Ambience III Sound Effects Library
- The BBC Sound Effects Library - Original Series
- The BBC Sound Effects Library - Second Edition
- De Wolfe Sound Effects Library
- De Wolfe Classic Sound Effects Library
- The Audio Pro European Sound Effects Library
- Digiffects Sound Effects Library
Also, many of our other products contain selected international sound effects. If there is something particular that you need, try a keyword search.
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How can I contact Sound Effects Online with a question, a comment of feedback?
Please email support@Sound-Effects-Online.com or Visit our Contact Us Page.
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I can't find the particular Sound Effects that I need for my project. Can you help me find what I need?
Sure! Just email us at support@Sound-Effects-Online.com or Visit our Contact Us Page and we will find it for you!
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Use of Products
Can I use Sound Effects on my website?
Yes, within the following limits... you can synchronize our sound effects for playback only on your Web site, so that button rollovers "bark" or a banner crackles in the "wind". This type of use is absolutely legal. But you are not allowed to distribute our sound effects in any way - whether you intend to give, trade, loan or sell them. You are not permitted to present our sound effects in any way that would allow access to the sound effects or sounds as downloadable audio. This would be a violation of proprietary property rights and is therefore unauthorized without express written permission.
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Can I use Sound Effects in my Music?
Yes you can. Under the terms of the Sound Effects Online End User License Agreement, this qualifies as synchronizing our sounds with other audio content.
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What Rights do I get when I buy a Sound Effect Product?
Sound Effects Online(SEO) royalty free sound effects products are sold with their Synchronization Rights. Synchronization is the term that describes the way in which the sound effects you buy on Sound Effects Online (SEO) can be utilized in productions that you create. A sound can be synchronized for use in many Media:Television, Radio, Film, Multimedia and Audio-Video presentations, Web Sites, Computer Games, and Music. All of our products are sold royalty free and are sold with their synchronization rights. Performing rights do not apply to sound effects. You are not authorized to copy or re-distribute our sound effects, unless they are synchronized in timed relation with your production.
Royalty Free Sound Effects Products:
Sound Effects Online's royalty free sound effects products are sold with their synchronization rights, as described in either the Sound Effects Online's End User License Agreement or the Hanna-Barbera & Turner Sound Effects End User License Agreement. Performing rights do not apply to sound effects. Except as specifically identified in the Sound Effects Online's End User License Agreement, you are not authorized to copy or re-distribute our sound effects, unless they are synchronized in timed relation with your production.
Royalty Free Music Products:
Sound Effects Online's royalty free music products are sold with their synchronization rights, as described in the Sound Effects Online's End User License Agreement. Performing rights are not included in the purchase of Sound Effects Online's royalty free music products. You must therefore report your music use to your local Performing Rights Society, so that performing rights revenue can be paid to the music's composer(s) and publisher(s). Use our Web site's Cue Sheet to report your music use. More information is also available in the FAQ section on Cue Sheet submission.
Except as specifically identified in the Sound Effects Online End User License Agreement, you are not authorized to copy or re-distribute our royalty free music - it must be synchronized within your productions, as detailed in the License Agreement.
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Can I use Sound Effects in my computer game?
Yes you can, provided that the sounds are embedded in the code of your game and are not available for an end-user to access or download.
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I am making a video game for release in retail stores. Can I use your sound effects in it?
Yes you can.
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Do I have to pay you if I include your sound effects in a production that will be broadcast on TV or Radio?
No, not at all. All of the products we carry are sold as royalty-free products. This means that you do not need to pay any additional money to the sound publisher if a production is going to be broadcast or performed publicly. If your broadcast production makes use of our royalty free music, you must file a Cue Sheet with your local Performing Rights society.
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Can the sound effect be used in live theatre productions?
Yes. Our sound effects can be incorporated into a live theatre production, either through the creation of a cued tape or CD created especially for the production, or through use of a direct cue from the original library CD.
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Is there a license agreement with your sound effects?
Yes there is. Sound Effects Online's sound effects are sold under the terms and conditions stated in the Sound Effects Online End User License Agreement. Hanna-Barbera and Turner sound effects are sold under the terms and conditions stated in the Hanna-Barbera & Turner Sound Effects End User License Agreement.
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What is the difference between Royalty Free and leased music?
All of the royalty free music represented by Sound Effects Online (The Mix Libraries, The Mix Signature Collection, etc.) are copyrighted products, owned or licensed for distribution by Sound Effects Online. These products and other leased music products can both be called "Stock Music" - which is defined as a variety of pre-recorded music, generally available at a much lower cost than original music or licensed commercial recordings of popular songs.
With royalty free music, you may purchase the CDs for a one-time fee. The purchase includes the Sound Effects Online End User License Agreement (your synchronization license) for the unlimited use of the music in your productions, for life. This kind of music is often referred to as buyout music. Leased music is generally provided on an annual subscription basis, and your license for its use must be renewed on a regular basis, depending upon the length of the license term in your license agreement.
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Can I transfer the libraries I buy to computer hard disk myself or have it done for me?
Yes, provided that you own the products that you want to transfer. If you are setting up a multi-user audio production environment, you need a license for multiple users. If you decide to sell your hard drive at a later date, however, ALL audio files MUST be removed from the disc before you transfer ownership. You are not authorised to sell copied versions of our audio files under any circumstances - this practice is an infringement of the copyright.
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Can I copy sound effects or music on to my computer hard drive in order to create a production?
Yes. The synchronization license that you obtain with your purchase of Sound Effects Online royalty free sound effects and music allows you to copy the files on to your computer hard drive for the purposes of creating audio and/or visual productions or applications. Your license does not permit the sale, lease, loan or gift of any unsynchronized Sound Effects Online audio content. This means that if, for example, you decide to sell a computer hard drive that has copyrighted audio content copied on to it, you must delete that content before the hard drive is delivered to its new owner.
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Can I make a back-up copy of my CD's?
No. You are not permitted to make additional backup copies of CDs or their contents under any circumstances. If you ever encounter a problem with one of our CDs, please contact us to arrange for a replacement copy.
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Can I buy a single CD?
Our publishers sell their products in complete sets - however, there are many products available are comprised of one or two CDs only.
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Does Sound-Effects-Online have a PRIVACY POLICY?
Yes, we do have a PRIVACY POLICY to protect you and your privacy and security. It is available on this Web site - we suggest that you review them before using this site. Click here to view our Privacy Policy.
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Does Sound-Effects-Online have a USER LICENSE?
Yes, click here to view our USER LICENSE
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Orders, Products, Shipping & Support
Can I buy products right from this website?
Yes - we accept orders from anywhere in the world through our e-commerce enabled Web interface. If you prefer to place your order via telephone, please feel free to Contact Us at our or toll-free number.
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How can I pay for orders made through your website?
Sound Effects Online accepts the following credit cards for online orders: Visa, MasterCard, American Express, Discover, Google Checkout and PayPal. All sales on the SEO Web site are made in U.S. currency.
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What methods of payments do you accept?
Sound Effects Online accepts the most credit cards and online payment accounts for orders through our website, including the following:Visa, MasterCard, American Express, Discover, Google Checkout and PayPal. All sales on the Sound-Effects-Online website are made in U.S. currency.
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Can I get free shipping?
Sound-Effects-Online (SEO) provides FREE SHIPPING, no charges to customers, for any order placed through our Sound-Effects-Online.com E-COMMERCE ENABLED WEBSITE! Note that FREE SHIPPING is only for products shipped to customers in the US and CANADA.
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What are your shipping policies?
Wherever possible, we attempt to ship your order on the day that it is received. Please note that shipment of orders received during weekends or State/Federal or holidays may be slightly delayed. Your order will be shipped by ground courier for delivery within a week. Orders outside the United States and Canada are subject to shipping charges which can be estimated on our shipping table and are calculated precisely during the checkout process. Most foreign orders are shipped 5-day expedited. All orders are shipped from either Canada, New York or California. Please note that our shipping policy may change. Please check website for updates.
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Are financial transactions processed through this website secure? What do you do to insure the security of my financial and personal information?
All transactions processed through this website are done through a secure server. Sound Effects Online incorporates Secure Socket Layer(SSL) encrytion technology utilizing 128-bit encryption to ensure the security of your information.
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What is your Return Policy?
All of the products sold directly on the Sound-Effects-Online website are 30 days money back guaranteed only in the case the product is actually defective (unplayable, defective, otherwise physically defective). In other cases Sound-Effects-Online shall not be obligated to accept the return of any product.
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Website/Technical
Can I buy single Sound Effects? Do you sell Sound Effects Downloads?
Yes, we sell products that enable you to audition, purchase and download single sound effects. These are sold through our affiliate website: www.stockmusic.com
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What is an Adobe PDF file- how can I get the software to view a PDF file?
A PDF file (PDF stands for "portable document format") is one created by Adobe's Acrobat software. It displays text in a reader-friendly format - as if it had been created by a word processor or desktop publisher. The reason that it's so portable though is that it can be downloaded readily for screen display or printing by your Web browser and read by any computer that has the free Adobe Acrobat Reader software installed - it doesn't matter if your computer is a PC or a Mac. And yes ... the Adobe Acrobat Reader software is free - download it from http://www.adobe.com/products/acrobat/readstep.html.
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Do you sell computer ready, wav, or MP3 audio files?
Yes. Sound-Effects-Online has multiple products available for podcasting applications.
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I use a Windows PC computer. Why do I sometimes get rows of boxes instead of lines of text when I print your track and index or other PDF files?
This appears to happen to PC users who have Adobe Acrobat (TM) software configured to open up PDF files within their Netscape or Internet Explorer browser window. The best way to avoid this problem is to print by either using the File menu in the top left hand corner of the browser, or by clicking on the browser’s printer icon - in the top row of menu icons (on the right side of your screen). We therefore suggest that you avoid clicking on the printer icon found near the top left in the row of Acrobat icons that is displayed inside the browser window
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Are Sound Effects Online's products compatible with both Macintosh and PC computers?
Yes. All wav files on these products can be accessed from both PC and Mac platforms. Mac users can easily access the wav files (for use with software applications like Macromedia Flash), through use of QuickTime 4 (installed with current Macintosh operating systems), or by using an audio editing package like Sound Forge (available from www.sonicfoundry.com)
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Can I audition your Products before purchasing?
Yes. Most of our products have online audio demos(demonstrations). There is a Player built into the website, near to each product image. Please press the Play button to listen to the demo. Flash Player plugin is required to listen to audio demos online. Please make sure you have flash player plugin installed for your browser. If you do not have flash player plugin installed get it from here -Click here
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